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Buyer's Frequently Asked Questions

Buying a Quilt is Easy!
Simply contact us to make the arrangements.

Frequently Asked Questions
How does Quilts for Sale.ca work? How long will it take for my quilt to be delivered?
How do I inquire about a quilt? Can I return a purchased quilt?
How do I purchase a quilt? How can I be secure in my purchases?
How do I choose the right quilt size? Are all of the quilts shown available?
Can I commission a quilt? How do I care for my quilts?
What payment methods are available? How do I calculate differences in curriencies?
Why can't I click on a PayPal button and make an immediate purchase? Further Questions?
How quickly do you respond to email messages?
How does Quilts for Sale.ca work?

Very simply!

  • Quilts for Sale provides the venue.
  • Sales transactions are between Buyer and Quilter.
  • Quilters are responsible for the transactions between themselves and Buyers.

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How do I inquire about a quilt?
  • Read the quilt's description plus all of the information provided and view the photos.
  • Check the price of the quilt or quilted item and note the payment options.
  • If you have any questions, use the email link provided to have them answered.
  • Please provide your phone number when emailing, if willing, along with your time zone and some convenient times and dates to be called. Your number will be kept private and used only if our replies to you are returned as undeliverable, which does happen from time to time.
  • The quilter will respond within 24 hours.
  • If you don't receive a reply within that time frame, please try again. Your message may not have been received, which happens occasionally. Good service is our aim.

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How do I purchase a quilt?
It's easy!
Email the quilter with your purchase request.
Include the following information:
  • the name of the quilt you wish to purchase.
  • your name, address, and a telephone number where you can be reached.
  • where there are choices, include your preferred method of payment.
  • a request for shipping costs, including insurance.
    Note: In most cases you can choose your preferred method of shipping. The method you choosing must include insurance and therefore will have a tracking number.

Remit payment to the seller promptly.

Please note:

  • Checks and most other payments must clear the bank before the quilt will be mailed.
  • When PayPal is used, quilts will be mailed right away.

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How do I choose the right quilt size?
  • It is very important to be sure of the size you need before making a purchase!

  • This is why each quilt description includes its size in inches as well as its designation, such as, "Crib, Lap/Throw, Queen", etc.
  • Designations can vary quite a bit. Example - a Queen size designation can measure from 76 to 84 inches in width and from 90 to 104 inches in length. Mattress lengths and heights very in each bed size category, too.
  • Measure your bed. - Calculate how much overhang you want at the sides and bottom of your bed. - Think of whether you need added length for tucking under a pillow. - Will you be using pillow shams and just need your quilt to go under your pillows? - Will you simply lay the quilt over your pillows with no tuck? - Will you want be using your quilt with a bed skirt or dust ruffle?
  • Do the math to ensure that you are ordering the right size.

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Can I commission a quilt?
    Yes, many of our quilters accept commissions.

  • If you want a quilt in a specific design and in your preferred colours, choose a quilter from our list of those who accept commissions, and contact them with your request.
  • Look at the quilter's work on his/her web pages. Contact those whose work interests you. Discuss the cost, completion date, etc. Then choose the quilter you prefer and place your order.
  • When commissioning a quilt, 50% of the quilt's cost (before shipping & insurance are added) is due immediately. The quilter uses this money to purchase the necessary supplies. The remainder is due upon the quilt's completion.
  • Because these are special orders, commissioned quilts are non-refundable.

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What payment methods are available?

Paypal, Money Orders, Personal Checks, Cashier's Checks, Money Transfers, Credit Card, and Debit Cards are among the payments offered. A list of accepted payments is included with each quilt image.

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Why can't I click on a PayPal button and make an immediate purchase?
Acceptance Mark

We don't provide PayPal's Buy Now buttons because you are not purchasing from Quilts for Sale, you are purchasing from individual quilters.

However, many Quilters offer PayPal as an option you can choose.

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How quickly do you respond to email messages?
We normally respond within 24 hours. Occasionally, it can take up to 48 hours. If you haven't received a reply within 24 hours, please contact us again. Remember that sometimes email messages can get lost somewhere in cyberspace and never arrive at their destination. We value your queries and strive not to keep you waiting.
How long will it take for my quilt to be delivered?

Times will depend upon the delivery option you choose and your distance from the quilter.
Provide your zip/postal code and city and the quilter will let you know what the costs of various delivery choices will be.

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Can I return a purchased quilt?

Yes, if necessary, you can.

Quilts for Sale Return Policy:

  • For a full refund, contact the quilt seller immediately and inform her/him of the problem and of your intention to return the quilt/quilted item. The refund is only for the full price of the quilt. Your shipping charges are not included in the refund.
  • Return the quilt in the same package it was shipped in within 10 days of receiving it.
  • The Buyer is responsible for shipping and insurance on returned items.
  • Make certain to insure the quilt and to use a trackable mailing method.
  • No refunds are accepted after the 10-day period. The delivery date will be established though the tracking services provided.
  • The quilter/seller will send your refund after s/he receives the returned quilt.
  • Custom or commissioned work is not returnable nor refundable.
  • Should there be a problem of any kind, contact the seller immediately.

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How do I care for my quilts?
  • If the quilter has not included care instructions, be sure to ask for them.
  • For quilts that have not been prewashed, it is recommended that you use Shout ® Color Catcher® to prevent bleeding. Many quilters have also had success washing quilts in cold water with a touch of detergent and about a cup or so of white vinegar to set the colors.

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How can I be secure in my purchases?
  • Credit card purchases through PayPal is a secure service.
  • Some of our quilters own shops and can accept credit card purchases.
  • If you have any concerns, you can ask the seller to agree to an escrow service such as www.escrow.com/solutions. Both buyer and seller are protected. Click on the link for more information.
  • Reading our Testimonials page will also be assuring and give you confidence.

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Are all of the quilts shown available?
Yes. However, occasionally a quilt is in a sale process and is marked as "Sale Pending". Quilts aren't marked as sold until payment has been received. If, for some reason, the sale isn't completed, you will be contacted and given the opportunity to buy it, should you still interested.

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How do I calculate differences in curriencies?

XE is a very good currency calculator. Click on the image to do your calculations. PayPal calculates currencies for you, too.

XE Currency Calculator XE Currency Calculator
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Further Questions?

Email them to us.

If you experience problems with your mail server copy and paste the following.

info@quiltsforsale.ca

Copyright:
The designers hold all copyrights to their work.
Artwork may not be reproduced in any form without the designer's permission.

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